Thank you so much for your visit! Our team is always ready and happy to assist you. If you have any questions about our e-store or our products, or if there is anything we can do to enhance your experience, please contact us at any time; we love hearing from you. Our goal is to offer you impeccable service, and we won’t rest until you’re completely satisfied. If you have any questions about our store’s policies, please visit our “Terms and Conditions” page for more information. On behalf of our entire team, grazie for choosing FRAME®.
FRAME s.r.l. Via Copernico 38 (B/436) – 20125 Milano -ITALY – VAT: 10282450963 – Tel: +39 02 92852120 E-Mail: firstname.lastname@example.org
The FRAME® product lines (Prevention, Intensive Restoring and Maintenance) are the ideal solution for normal skin of any age. For those who desire the ease of having a whole, complete kit of skin care products, we offer standard kits that have been designed to provide you with everything you need for an entire season (creams, serums, mechanobiological devices, nutraceuticals, supplements, herbal infusions, etc.). The purchase of a complete set offers you a price advantage over the purchase of individual items. Consumed products can be re-ordered separately on this e-store. If you are unsure about your specific skin characteristics, we recommend you check out the “skin concerns” section, where you will find useful information to identify your skin type and evaluate whether to use the “.” kits.
How to read the Frame® codes:
Note: HRD® extraction process used by our laboratories in Italy, is performed using source water under high pressure and low temperature (between 45°C and 50°C) in order to preserve all active compounds. The particular drying process with fluid beds provides an homogeneous dimension of particles and a better glide than standard dry extracts (free- flowing powders). Extracts obtained with HRD® technology are instantly and completely water soluble (more than 1g extract / 200 mL water).
Returns and exchanges: Except Made-to-Measure products which is not available for any refund policy due to its personalized nature, all items should be returned new and unopened, with the labels and the original film packaging intact within 14 calendar days from the day after you receive your order. Returns that are damaged or opened or without the outer film packaging will not be accepted and could be sent back to you. All items should be returned along with the completed Returns Note to allow easy identification and prompt processing. Returned items will be refunded within 14 working days upon confirmation of our reception and confirmation of refund.
Exchanges: We are happy to replace items that causes allergies/intolerance or any other skin issues within 14 calendar days from the day after you receive your order. Please contact our customer service for assistance.
Disclaimer: Product packaging and materials may contain more and/or different information than that shown on this website. We recommend that you do not rely solely on the information presented here and that you always read labels, warnings, and directions before using or consuming a product. The U.S. Food and Drug Administration (FDA) defines cosmetics as “articles applied to the human body for cleansing, beautifying, promoting attractiveness, or altering the appearance.” The majority of Frame® products described on this website are intended to meet this definition. These products and their associated statements have not been approved or evaluated by the FDA and are not intended to be drug products that diagnose, treat, cure, or prevent any disease or condition. Frame s.r.l. cannot provide information that would take the place of a recommendation by a physician or skin care professional regarding your specific skin care needs. For additional information about any product listed on this website, please contact us. Content on this site is for reference purposes only and is not intended as a substitute for advice given by a doctor, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. This information and these statements have not been evaluated by the Food and Drug Administration. These products are not designed to be used to diagnose, treat, cure or prevent any disease or health condition and are to be used by healthy adults only, over the age of 18. We do not recommend that you use these products if you are pregnant or breastfeeding without first consulting your doctor. Frame s.r.l. assumes no liability for inaccuracies or misstatements about products by individuals not affiliated in any way with Frame s.r.l.